FAQ

1. How do I buy Fortnite Items?

Buying Fortnite Items has never been so easy. Just pick an item, confirm your cart then enter your details: choose your operating system (PC, Playstation or Xbox), enter your Epic Games E-mail address and in-game name, select your payment method and click “Pay Now”. As simple as that! After you pay for your order you will be redirected back to FortniteItems.gg. Follow the instructions you see on this page to pick up your order. Click on the Live Chat widget on the bottom right corner if you need any help. Your order will be delivered within 5-15 minutes.

2. What payment methods are accepted for Fortnite Items on your website?

We accept PayPal payments, credit/debit card payments, FortniteItems.gg gift cards and Paysafecard.

3. How long does it take for you to deliver my items?

We aim to deliver orders within 15 minutes after you complete the payment. Usually we deliver them immediately as soon as you whisper your Order ID to our Delivery Team. However, it might take a bit longer during peak hours from 10 AM until 10 PM (Central Time) and on weekends. We are constantly improving our delivery services and expanding our Delivery Team to reduce the delivery time during the busiest periods.

4. Can I get banned?

There is a small theoretical chance that you will be banned but in our practice this has never ever happened to any of our clients. We have a team of high level players who can craft all the best items, so the items you get are completely legit.

5. Are you legit?

Yes! We have been trading in-game items for years and we have built a reputation for building legit and fair in-game item selling websites with very professional customer service.

6. When will you add some new items?

If there are any items you want but can’t find in our store, please message our live support. We value your feedback a lot and if we see that a certain item is requested often, we will add it for sure. Our team tracks your requests, and if an item is popular, we will work hard to locate it and add it to the shop.

7. Can I buy from anywhere in the world?

Almost. You can buy from any country in the world, except for those where Paypal is not available. Countries that are NOT supported: Afghanistan, Bangladesh, Central African Republic, Ghana, Haiti, Iran, Iraq, Lebanon, Liberia, Libya, Myanmar, North Korea, Pakistan, Sudan, Syria, Turkey, Uzbekistan.

8. Do I need to provide any documents?

In some cases we ask our buyers to provide some documents proving ownership of the Paypal account or credit card used to pay for their order. For example, you might be asked to take a picture of your Driver’s License or a photo of you holding the credit card you used to pay. This will only be requested for a small fraction of our users, when a transaction is deemed to require additional verification.

9. Additional information

All our trades are final. No refunds will be issued after your order is delivered. Use of Proxy servers or VPN networks is forbidden on our website, please do not use them. All in-game content is property of Epic Games. We are only a mediator between players.